Wednesday 11 December 2013

Unable to fetch organization details for

Recent past I came across Force.com IDE tool exception. It's actually network issue and nothing to do with Salesforce.

After installing eclipse and configuring Force.com IDE, I was trying to create a new Force.com project and got error "Unable to fetch organization details for <UserName>".

There can be different reasons for this and one of them is firewall settings. To pass through proxy server, one has to configure proxy settings. Once proxy setting are configured, eclipse bypasses the proxy and gets connected to internet.

Following are steps to configure proxy settings. Steps are almost same for all eclipse versions.

1) In Eclipse IDE, select “Window –> Preferences”
2) Preferences box prompt out, choose “Network Connections”.
3) Select “Manual” from Action Provider drop down list
How-to-configure-Proxy-Settings-in-Eclipse-1
4) Select Http in the List and click “Edit” button
5) Fill in the proxy server host and port number, (fill in the username and password if any)
How-to-configure-Proxy-Settings-in-Eclipse-2
6) Ok, Done.
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29 comments:

  1. Unknown13 December 2013 at 01:45

    very nice and unique post, having similar probelm and your post really helped me to solve it

    ReplyDelete
  2. Unknown13 December 2013 at 03:07

    Sounds cool...

    ReplyDelete
  3. Fabian21 March 2014 at 04:37

    This comment has been removed by the author.

    ReplyDelete
  4. Fabian21 March 2014 at 04:38

    Hi this is great help, however I am still having some issues, (it is an advancement from before doing this, as at least now it allows me to create a new force project without connecting to the server when before this option never show up)
    I am wondering if the error is when i set up username, password on the network connections, I am using port 21 and host: www.salesforce.com
    is there somewhere in sf that i can confirm the port is the right one?
    Thanks

    ReplyDelete
    Replies
    1. Unknown21 March 2014 at 06:15

      Hi Fabian, no, there are no such settings available in salesforce to confirm port.

      Delete
    2. Fabian21 March 2014 at 14:52

      Hi Amit thank you for your prompt reply, so what will be your recommendation about this?
      or do you think there is something else i am doing wrong?
      Thanks

      Delete
    3. Unknown23 March 2014 at 22:32

      What do you mean by using 'host: www.salesforce.com'?

      You never need www.salesforce.com. It has to be either login.salesforce.com or test.salesforce.com

      Delete
  5. Unknown10 April 2014 at 11:35

    how can I determine the proxy server host and port number?

    ReplyDelete
    Replies
    1. Fabian28 May 2014 at 03:08

      Hey Alex where you able to find this information
      i am still not able to connect !

      Delete
    2. Unknown28 May 2014 at 10:34

      Dear Alex/Fabian,

      You can get host and port number from your network administrator.

      Delete
  6. Kanthraj K16 June 2015 at 02:59

    Awesome Post ! Amit it worked for me ! Thanks

    ReplyDelete
  7. Shut up and Bounce3 November 2015 at 08:36

    Hi Amit,
    This worked for me too. Thank you for posting intricate details.

    ReplyDelete
  8. Unknown12 February 2016 at 07:18

    how to find port and host???

    ReplyDelete
    Replies
    1. Unknown10 August 2016 at 23:05

      I hope, it is resolved. Couldn't get back to you in time. Let me know if you are still facing issues. Basically proxy port number and host details are related to local network details for which your network team can help you.

      Delete
  9. Goud26 May 2016 at 13:28

    Hi Amit,
    I tried the above solution but still the same problem.
    Error message is "Unable to fetch organization details for xxxx@xxx"
    "Invalid keystore format"
    I'm the system administrator of my organization. How do I determine port number.
    Kindly help me.
    Thanks in advance

    ReplyDelete
    Replies
    1. Unknown10 August 2016 at 23:08

      I hope, it is resolved. Couldn't get back to you in time. Let me know if you are still facing issues.

      Basically proxy port number and host details are related to local network details for which your network team can help you.

      Delete
  10. Unknown8 August 2016 at 05:01

    It worked like a charm. Thank you so much. This problem was driving me crazy. In my case, I did not have to do the step-5 as it was already having the required values.

    ReplyDelete
  11. Jain26 August 2016 at 19:57

    Thanks, this worked.
    One can locate the proxy host server and port number from their IE --> Internet options --> Connections --> LAN Settings --> Under Proxy Server --> Select 'Use a proxy server for your LAN' --> Click on Advanced button --> find the proxy server and port settings. Hope this helps.

    ReplyDelete
  12. Unknown28 November 2016 at 05:42

    Thanks Dude Amit!! It worked for me as well!!

    ReplyDelete
  13. gagan19 June 2017 at 23:25

    Thanks it worked!!

    ReplyDelete
  14. Bhushan9 November 2017 at 22:18

    i tried this option but still getting error " unable to find valid certification path to requested target".

    ReplyDelete
  15. Itsrajibhere21 December 2017 at 02:35

    it worked!!! bravo!!!!

    ReplyDelete
  16. Unknown9 April 2018 at 22:06

    How about if we don't use Proxy server

    ReplyDelete
  17. Unknown10 April 2018 at 01:41

    Then your n/w should not have firewall restrictions to connect to internet. If you don't have proxy details then you can get them from your n/w admin team.

    ReplyDelete
  18. Unknown13 February 2019 at 09:19

    images broken

    ReplyDelete
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